Pre-Sale Questions

Depending on the hosting product all our hosting includes our fantastic support and access to our 24/7 live chat service. All products come packed with UNLIMITED traffic and Cloudflare CDN caching network

Once we receive cleared payment our provision systems automatically setup and configure your hosting product. Your logins details and other information will be contained in the Welcome Email you will receive once your service is setup within a few minutes.

If you are a blogger or run a simple WordPress website then our Shared Hosting starter plan is more than enough. If you require more grunt you can upgrade to your own dedicated VPS or Cloud Server but our shared hosting is suitable for  most customers. If you have specific requirements talk to us and we will configure a server product that suits your site.

Definitely not. Once we see that you are hosting such things we will terminate your service without notice and as this is a breach of our Terms and Conditions no refund will be offered.

While our penetration testing services are more for our corporate customers we can offer some advice but cannot teach customers. We offer penetration courses through our Cyber University if you need expert help

Sure. If for any reason you sign up and the product is not suitable just issue a cancellation request and outline that the product is not suitable and we will cancel your service and issue a refund. Refunds for VPS products are pro-rata. Only our Shared Hosting is governed by our 30 day guarantee

Technical Questions

We accepted all major credit cards, Paypal and Bitcoin. If paying via Bitcoin there may be a slight delay while we wait for payment confirmation from the blockchain. All other payment types are instant and therefore your service will be instantly activated.

OneHost Cloud is renowned for our fast a great support. Just read some of the reviews on HostAdvice and you will see the great words from our customers. You can lodge a support request via your customer portal, use our Live Chat or via any of our social media accounts. If needed you can even call our support line.

While our support staff are more than happy to assist in all matters there are some instances that we cannot assist due to time restraints. We are more than happy to point you in the right direction though.

Certainly. We will move your current website from any other hosting provider FREE and will little to no downtime

OneHost Cloud is one of the few hosting providers that will NEVER share any personal information to any third parties including law enforcement. We value privacy and will always go to great lengths to protect our customers and their data.

Yes we offer Tor Hidden Service Hosting where customers can manage their Tor Hidden website via our custom control panel. Manage your database via phpMyAdmin and upload and download files via your file manager.

Your questions not listed here?

Email Support

For your other questions please use below email addresses. For pre-sale questions you can contact our sales team via phone or email.

Contact Form